TESTIMONIALS

Bancolombia

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Financial Services
Delivering superior digital banking services to 14+ million customers
The Challenge
Maintain market leadership as the largest financial group in Colombia.
Unisys® has provided Bancolombia with innovative solutions for more than four decades. Their services have evolved with us to ensure that we continually enhance our digital banking portfolio to improve the lives of our customers.
- Jorge Ospina, Chief Information Officer, Bancolombia S A
The Solution
Unisys ClearPath Forward® systems and services; Digital Workplace Services, including 3 Tech Cafés each with technology vending machines, a cloud-based omni-channel contact center with Stealth(identity)™ built-in, service desk supporting ~66,000 monthly IT contacts and ~63,000 monthly business operations/HR/administration contacts, field engineering services to manage ~6,000 monthly incidents, logistics and warehouse services, and support for document processing devices.
THE RESULTS

Stealth™ Benefits

Enhanced Customer Experience

with new digital banking products and services

Increased employee productivity

due to continuous uptime

Improved security and IT risk management

with Stealth(identity) built in help desk and cloud contact center services

Reduced support costs

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