Philippine Statistics Authority

Government
Fulfilling citizens’ needs for official documents in minutes with advanced digitization and records management
The Challenge
Address growing citizen expectations for faster access to official documents, including birth, marriage and death certificates, and ensuring that document integrity is intact.
"Unisys® is a true partner in continually improving service we provide to our citizens, and with Stealth™ we have security built into our infrastructure to maintain the integrity of official documents like birth, marriage, and death certificates. Citizens have expressed high satisfaction in the continual improvement of PSA service through our partnership with Unisys®, noting the importance of Civil Registry documents to everyday lives."
- Dennis S. Mapa, Ph.D., National Statistician and Civil Registrar General Philippine Statistics Authority
The Solution
Unisys digital government services, including Stealth™, to modernize the Civil Registry System and manage the end-to-end process to originate, authenticate, secure and issue civil registry documents such as birth certificates to citizens; this includes opening of 80 frontline service offices, construction of a nine story building for the central office and hiring of ~2,000 full time employees to provide technical and operational support.
THE RESULTS

Stealth™ Benefits

REDUCED TIME TO FULFILL DOCUMENT REQUIREMENTS

from 7-10 days to as few as 30 minutes in the Metro Manila districts and within two hours in rural areas by rolling out 40 additional Civil Registry System outlets.

DOUBLING THE CURRENT NUMBER OF SYSTEM OUTLETS

where citizens apply documents, and introducing self-service kiosks and mobile outlets.

IMPROVING CITIZEN SATISFACTION RATINGS

to 86% from a low of ~20% prior to digitization.

DIGITIZED 160 MILLION CIVIL REGISTRY DOCUMENTS

over 18 years, and issuing 24 million certificates annually.

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