The fastest line is one
that never stops running
Drive-thru delays. Kiosks kaput. POS problems.
Resolve them with Unisys before guests walk.
Serve customers, not the service desk
$5.5M
in savings
20%
faster resolution
12%
less effort per ticket
17%
more tier-one resolutions
7,000+ field technicians
95% first-visit fix rate
67% CapEx reduction
90+ apps modernized in 11 months
7,000+ field technicians
95% first-visit fix rate
67% CapEx reduction
90+ apps modernized in 11 months
Unisys global quick-service restaurant client data, 2025
Less downtime. More revenue.
Many IT support teams treat a frozen kiosk the same as a forgotten password: same queue, same wait, and same agents working with limited visibility. This guide shows what changes when service desk, field services, and knowledge management work as one system, routing every fix to the right place before it costs you a sale.
One partner across every layer of restaurant technology
A kiosk is only as reliable as the applications it runs, the infrastructure it sits on, and the support behind it. Unisys manages the full loop: modernizing software, monitoring hardware, and resolving issues before guests ever notice. One partner, accountable for every layer, across every location.
Get a technician on‑site, fast, when remote fixes aren't enough
Keep hardware current without a capital outlay
See and secure every endpoint from one place
Measure what matters, not just ticket counts
Ship better ordering, loyalty and crew experiences faster
Keep restaurant operations running smoothly
Agentic Service Desk
Catch problems before anyone on the floor does
Solution overview →Kiosk, POS, and drive-thru issues are detected and resolved proactively, often before a crew member notices anything's wrong.
